“Here at Gateway2Lease we are a family run business in Worcestershire that is now over 10 years old. We grew very quickly and have built a great structure with strong local links. To continue to grow, we need partners like Spire, that are flexible and provide a service with the sole purpose of offering the right products tailored to the individual business needs.
We needed a hosted telephone system with call recording that was easily accessible wile adhering to data protection and strict legislation laws. Our suppliers at the time could not provide this and we were unhappy with their service. There was no flexibility or options to downsize or switch products at anytime. Contracts were restrictive and we felt that we did not benefit in anyway by agreeing to such strict terms. We also found that billing was often very complicated to understand and they were unable to provide us with the right service for our business needs.
We needed a company that was completely transparent, offered the right solution and provided great service. I knew going forward I wanted a local and trustworthy provider. There is a lot to be said about going with local independent businesses. Big corporate companies often can not match the level of service and detail that independent businesses can offer. For example in my experience larger companies may be able to offer every service in one package but they do not have the key communication needed to deal with clients or have the speed of response needed for any issues. They are quick to sell or upgrade packages without understanding your actual requirements when a simpler or cheaper solution can often be the better choice.
We found Spire to be the right company for us. Having met on many occasions with the Spire team we built a relationship that gave me complete confidence and trust in them which is incredibly important to us at Gateway2Lease. I know we get what we need, when its needed, with no unnecessary add ons. Spire never push you to upgrade or buy, they spend the time to get to know their clients and their business needs ensuring they offer the right tailored solutions.
Switching providers is not always quick and simple but in my experience Spire has made that process slick and as easy as it could have been. We haven’t lost any service during that switch over period which was paramount to the running of Gateway2Lease. They have offered us a tailored solution that has proven to be effective and reliable ensuring we are compliant as well as giving me the confidence to know that we are all able to work remotely if needed.
My experience with Spire has been excellent and will continue to be, I’m sure. Spire always did what they said they would do, have always been contactable, responding quickly and welcoming all queries. Your accountable when recommended a service to a friend or connection but I do this with confidence. I would strongly recommend Spire, they are a company you can trust to deliver with a completely transparent process from the start to end.”
MY ADVICE TO ANYONE LOOKING FOR TELEPHONY AND/OR BUSINESS MANAGEMENT SYSTEMS WOULD BE:
1. Work with a company that you trust.
2. The big national providers are not always the best. They can often be focused on just selling not on providing a good service.
3. Do your research.
4. Understand who your dealing with and what you want from a provider.
5. Search for reviews and ask questions.
6. Meet the teams.
7. Find out what roles these companies play from start to finish. Are they there with you through every step of the way?
8. I would strongly recommend Spire.
Rob Marshall, Gateway2Lease – Operations Director
Reviews and Testimonials
At Spire we truly value what our customers are saying about us. Read below to find some of the reviews of service and testimonials some of our 2000+ happy customers have given us.
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This was the first time I had used Spire Communications and I found them to be knowledgeable and only concerned with meeting my requirements, not boosting their bank balance! The service was swift and through no fault of their own one item had to be returned, this really was a non-issue after the way they took care of if it.
The team at SPIRE are the most helpful and friendly people to work with. They assessed our complex business needs, understood what our business objectives were and delivered a very competent system and within budget, at all times acting with total professionalism. Our transition from our old provider to Spire went through without any complications.
We would have no hesitations in recommending them to any of our business clients.
A quick note to express my thanks to you and particularly your engineer for resolving the line issue yesterday. Migrating everything to Spire will clearly avoid a similar 'supplier conflict' issue in the future and I was very impressed by the speed with which you picked this up, particularly when the issue was with BT.I appreciate this was frustrating for all concerned but your engineer dealt with the situation quickly and professionally.
Everything is going really well with the new data circuit – feedback so far from the team is that it’s really fast and a big improvement!So a big thank you from all here! We have a new web developer starting with us on Monday – so he’ll be the first to really test it! Looking at migrating our sites across to new servers which should be much easier now! Thanks again!
The team at SPIRE are the most helpful and friendly people to work with. They assessed our needs, understood our business objectives then delivered to us on time, within budget and with professionalism. They made our transition from our old provider really smooth and would recommend them to any of our business clients.
On behalf of all at Niagara Blinds & Curtains, I would like to express our thanks to the team at Spire for providing a communications system at our new premises in Martin Hussingtree. At the time of our initial enquiry all we could show them was a concrete base in the middle of a field some distance from the nearest BT telephone connection. Our challenge to provide Broadband and a telephone system to a proposed building without the need of expensive BT telephone poles and cables was taken in their stride. They did just that without involving us with BT. Spire are great people to work with, efficient, friendly, professional and nothing too much trouble. There were several issues along the way to which they responded without delay and again without involving us with BT. They fully understood our requirements from day one and provided a "no hassle" answer to our challenge. We would recommend them without hesitation.