Encrypted Call Recording
By adding Echo recording software and optional hardware to TIM Plus or TIM Enterprise, a fully-featured and seamlessly-integrated call recording and analytics solution can be achieved.
Every call in and out of your organisation can be securely recorded and measured, all accessible by a standard web browser.
After finding the recording of an alleged dispute, if all you can hear is two irate people shouting over the top of one another, then you need stereo recording! It stores each party of the call separately so you can silence one side at a time – effectively allowing each side to say their piece without interruption!
Easy retrieval of calls by user
As any serious user of call recording will testify, the ability to find calls using the individual user as a search term, rather than being limited by just the usual details of a call – such as dialled number and the approximate time it happened – is one of the most powerful features a call recording system can offer.
Passive and Active recording
Our magic boxes offer passive as well as active recording, giving the peace of mind of a high-impedance wire tap that won’t interrupt your phone lines in the event of a hardware failure.
Track the call in its entirety
If a call under scrutiny is transferred on to someone else, it’s easy to follow it… simply click on the ‘View related recordings’ link to continue to listen to the next part.
View a call audit
Authorised users have the ability to view who’s already listened to a call, and when.
As well as listening to calls, TIM Talk allows you to add quick notes to it, either to summarise the call or to remind yourself of a certain part of it. Now, after adding a note, whenever you see the call, it’ll stand out from the rest, having a small yellow posted note icon next to it.
Call scoring is included as a standard feature and allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of “Yes/No”, “Range” and “Multiple Choice” questions. The in-built reporting allows you to analyse previously-scored calls, enabling you to quickly and easily evaluate the answers to them. Questions are shown separately and grouped into their respective categories.
Don’t restrict access to the recording to a favoured few. Allow everyone access to their own calls. We often find that what we said differs vastly from what we think we said – allow users to train themselves by hearing their own calls! And allow their managers to retrieve these calls from any location via a standard web-browser. With no limits to the amount of users that can access calls and simple restrictions to limit access to specific areas – TIM Talk is the ideal training tool!