Encrypted Call Recording

By adding Echo recording software and optional hardware to TIM Plus or TIM Enterprise, a fully-featured and seamlessly-integrated call recording and analytics solution can be achieved.

Every call in and out of your organisation can be securely recorded and measured, all accessible by a standard web browser.

TIM TALK

Supports:

tick-icon  ISDN2 and ISDN30 lines

tick-icon  SIP and SCCP recording

tick-icon  Encryption as standard

tick-icon  Call masking (PCI-DSS)

tick-icon  Single-click playback

tick-icon  Call scoring and notes

tick-icon  3rd party integration

Product Overview

TIM Talk is a unique call recording proposition combining an award-winning call logging platform with a cutting-edge hardware device – the Magic Box – that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation.

It does not matter whether you have analogue lines, Basic Rate or Primary Rate (E1) lines.  The real beauty of this solution is the complete integration between our TIM call logger’s and the recorder.  Unlike many other call recorders, you can easily retrieve and listen to any call in seconds from any web-browser with no requirement for additional client software at the client PC.  In fact any authorised user can retrieve a single call or series of calls in seconds for immediate playback.

The call logger collects the SMDR data from your telephone system(s) while the magic box sits between your incoming lines and telephone system to automatically record them.  We then marry both up and tag the recording on to each call as just another call property.

Our TIM Plus interface is positioned in the SME space (allowing you to log up to 5 sites on a single license), while TIM Enterprise is positioned to cater for large enterprise (allowing an unlimited number of sites to be logged).

The ‘Magic Box’ is the call recording module that can be added to either of these products to allow you to also record all calls in and out of these sites.

By integrating the Magic Box technology directly into our TIM Plus and TIM Enterprise call logging products, the end result – TIM Talk – is an unprecedented ability to listen to the actual audio of any phone call in any standard call logging report!  Using the standard web browser interface of the call logger, limited by web logins, users can only access information and recordings related to their own part of the business.

So now, with appropriate access, wherever a user sees an individual call anywhere throughout the entire call logging system, they can click on the speech bubble icon alongside the call… and listen to it!

CALLDETAIL

 

The TIM Talk solution also enables single-click searching on any combination of the usual call details such as date & time, dialled number, and caller ID.  In addition – and uniquely, compared to most other call recording systems – you can search for calls made or received by individual users

CALL SEARCH

Searching for a call is a simple affair. When you find it, you can just click to play. You may also view a call audit, add a note to the call, score the call and even find other calls that are associated with it.

What makes TIM Talk different?

Stereo recording

After finding the recording of an alleged dispute, if all you can hear is two irate people shouting over the top of one another, then you need stereo recording!  It stores each party of the call separately so you can silence one side at a time – effectively allowing each side to say their piece without interruption!

Easy retrieval of calls by user

As any serious user of call recording will testify, the ability to find calls using the individual user as a search term, rather than being limited by just the usual details of a call – such as dialled number and the approximate time it happened – is one of the most powerful features a call recording system can offer.

Passive and Active recording

Our magic boxes offer passive as well as active recording, giving the peace of mind of a high-impedance wire tap that won’t interrupt your phone lines in the event of a hardware failure.

Track the call in its entirety

If a call under scrutiny is transferred on to someone else, it’s easy to follow it… simply click on the ‘View related recordings’ link to continue to listen to the next part.

View a call audit

Authorised users have the ability to view who’s already listened to a call, and when.

Add notes

As well as listening to calls, TIM Talk allows you to add quick notes to it, either to summarise the call or to remind yourself of a certain part of it.  Now, after adding a note, whenever you see the call, it’ll stand out from the rest, having a small yellow posted note icon next to it.

Call scoring

Call scoring is included as a standard feature and allows you to create your own score cards and rate any call for evaluation purposes.  The scores can be based on any combination of “Yes/No”, “Range” and “Multiple Choice” questions.  The in-built reporting allows you to analyse previously-scored calls, enabling you to quickly and easily evaluate the answers to them.  Questions are shown separately and grouped into their respective categories.

Flexible access

Don’t restrict access to the recording to a favoured few.  Allow everyone access to their own calls.  We often find that what we said differs vastly from what we think we said – allow users to train themselves by hearing their own calls!  And allow their managers to retrieve these calls from any location via a standard web-browser.  With no limits to the amount of users that can access calls and simple restrictions to limit access to specific areas – TIM Talk is the ideal training tool!

Secure access

Access is restricted by username and password and can be further restricted to specific IP addresses.  This means that although access is easy for authorised users, it becomes impossible for those without authorisation.

Encryption

You may just want to record the calls for training purposes but all calls are encrypted as standard so you can relax knowing that they can be used in a court of law if necessary.

FSA Requirements

You may be obliged to record calls.  Make it worth your while by installing a call recorder you can actually use.  One that provides much more than another tick on a list of pre-requisites that you are obliged to meet!

Cost effective

Traditionally call recording has been prohibitively expensive, a nice to have feature but very expensive and difficult to cost justify.  TIM Talk is competitively priced to remove the cost barriers often associated with call recording.

Usability

TIM Talk treats the call recording as just another property of the call.  The interface on our TIM Plus and TIM Enterprise call logging software is particularly easy to use – using a standard web browser, any call can be found in seconds.  Now you simply have to click on the speech lozenge alongside it to listen to it as well.  Any Call Recording is just a click away via a standard web browser! (Assuming authorised login).

In-built alerts

Alerts can be set to advise when particular calls are made.

Accessing your recordings

Using any standard web browser, authorised users can access any call and its associated recording – assuming they have the appropriate access rights!

Gone are the days of having to run an entire report just to locate a single phone call. A simple login to the front screen of TIM TALK and you can quickly locate the call(s) you want in seconds.

The TIM Talk solution also enables single-click searching on any combination of the usual call details such as date & time, dialled number, caller ID, but in addition – and uniquely, compared to most other call recording systems – you can search for calls made or received by individual users!