- Go from basic telephony to the most sophisticated unified communications.
- Grow from five employees to 1,000 (at a single site) 2,500 users across network
- Network up to 32 locations.
- Launch easy communications for everyone: office workers, mobile workers, receptionists, teleworkers, and customer service agents and supervisors.
- Use IP, digital, analogue, or SIP—in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
- Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
- Combine IP Office with Avaya data networking, security features, intuitive system management tools, and affordable services support for a comprehensive communications solution.
- IP Office offers full single site redundancy in case of hardware failure offering intelligent failover, giving your business an even more reliable and robust Unified Communications Solution.
IP Office Essential and Preferred editions are also referred to as IP Office Standard Mode. Each edition builds upon the next to offer additional functionality: Essential requires Basic and Preferred requires Essential.
Avaya IP Office Applications
Avaya one-X® Portal for IP Office
Avaya one-X® Portal for IP Office provides users control of their telephone from a networked PC. Use this application with any extension; analog, digital or any IP telephone, wired or wireless, that is available as part of the Office Worker, Power User or Teleworker user licenses.
Avaya one-X® Portal for IP Office is a server-based application that the user accesses via web browser.
For Telecommuter mode, One-X applications require answer supervision and disconnect detection for proper functioning. As a result, the one-X applications will not work with trunks that do not support answer supervision and disconnect detection.
System administrators can control if Avaya one-X® Portal for IP Office can be accessed over a secure protocol only, recommended for hosted deployments to provide “secure only” access. The other option is to allow users to access the client over a secure and unsecure protocol (HTTP/HTTPS). The client application forces users to change their passwords and voicemail passcodes to meet the complexity settings configured by the administrator.
Avaya one-X® Mobile
Avaya one-X® Mobile is an application that mobile users use to connect to IP Office.
Avaya one-X® Mobile works in call-back telephony mode. For example, when a user initiates a call from the client, IP Office initiates a call to the caller’s mobile device and then dials the destination. This mode offers cost savings to users in countries where incoming voice calls are free or for users who have a cheaper unlimited voice plan as compared with a data plan.
The one-X Mobile Preferred mobility client also works in Voice over IP (VoIP) mode. In the VoIP mode, the client makes calls over Wi-Fi/3G/4G data networks. The client, using its underlying SIP stack, registers with IP Office over the data network and functions as an office extension.
Users in countries where incoming calls are charged will see a significant cost savings in the VoIP mode especially when on Wi-Fi networks. The availability of both call-back and VoIP modes on the mobility client will enable users to toggle between the modes based on their network connections. This will empower end-users to make a choice of the appropriate mode based on their voice and data plan as well as the availability and quality of their data connection (WiFi/3G/4G). For example,
- The user can choose the call-back mode when he or she doesn’t have Wi-Fi access and the 3G data connection is not providing good quality for voice.
- The user can choose the VoIP mode when he or she has access to a mobile hotspot where a Wi-Fi data connection is available or when the 3G or 4G data connection is good.
One one-X Mobile Preferred mobility client supports VoIP mode on both iOS and Android devices. VoIP mode is available with the Power User profile. Users with Mobile Worker profiles can only use call-back mode. VoIP mode does not require an IP endpoint license. The following features are available:
Avaya IP Office Endpoints
Avaya Communicator is a collaboration software client that delivers an innovative interface for real time communications for Windows and on the iPad. It enables users to handle phone calls, instant messages, conferencing, web collaboration, presence, enterprise contacts and e-mail, all from a single interface. Avaya Communicator delivers the intuitive graphic design of spotlights, media menu, notification bar, and contact cards.
Avaya Communicator for IP Office communicates with both IP Office and Avaya one-X® Portal to provide communication and collaboration features. Telephony features such as make/receive calls, hold/unhold, mute/unmute, DTMF, MWI etc. are provided by IP500 V2 and UC features such as IM, presence, and enterprise contacts are provided by the Avaya one-X® Portal server.
If Avaya one-X® Portal server is unavailable, either due to licensing restriction or connectivity issues, the Avaya Communicator client will work in a telephony-only mode providing only telephony features. Interoperability with Avaya Session Border Controller for Enterprise allows the Flare Communicator client to be used by users with the Remote Worker profile and register with IP Office without requiring a VPN connection.
Avaya IP Office Video Softphone
The Avaya IP Office Video Softphone is a full feature telephony client that supports standard telephony features on Mac operating systems.
An IP Office Video Softphone Mac license is required. Existing customers can use the older versions on their respective supported operating systems after upgrade, however Avaya will not distribute older versions for Mac and Windows. Existing customers who used IP Office Video Softphone Mac through purchase or Teleworker, Power User or Mobile User license (or upgrade) are entitled to use the new version of the Mac client after upgrading to the latest version of IP Office. IP Office Video Softphone works on Mac OS 10.8 or 10.9 in the following languages: English, Spanish, French and Russian.
|IP Office Video Softphone for Windows is no longer supported. Existing users must use Avaya Communicator for Windows.|
IP Office Video Softphone includes the following features:
- Single message window to view all messages
- Busy Lamp Field (BLF) busy beep support
- Instant messaging
- Video conference for up to six participants
- Support for the G.722 codec option
- Multiple tabs for calls, contacts and logs
- On the Phone tab, users can type a number or name and then make a phone or video call
- On the Contacts tab, users can type a name in the search field to find matching contacts, then right-click for possible actions (audio call, video call, instant message)
- Two operating modes: client mode and application mode
Several audio headset options for wireless headsets and full hook-switch support
Avaya IP Office Endpoints
9600 IP Endpoints
9608 and 9608G IP Deskphone
The 9608 Deskphone is a cost-effective fully functional phone. The 9608G Deskphone adds support for integrated gigabit. Designed for small to large enterprises, these deskphones include access to eight lines and graphical labels that can be administered centrally. In select countries and regions, the deskphones are available in global models without English language text on the faceplates. Also, a contact centre model provides simplified access to greetings, in-queue call monitoring, agent status updates, and more
9611G IP Deskphone
This model includes integrated gigabit and a USB interface. It has a 3.5 inch graphical colour display with a white backlight and graphical labels that can be administered centrally. In select countries and regions, the 9611G deskphone is available as a global model, without English language text on the faceplates. Also, a contact centre model provides simplified access to greetings, in-queue call monitoring, agent status updates, and more
1600 IP Endpoints
1608 IP Deskphone
Also for users with basic communication needs, the 1608 supports eight line appearances/feature keys with dual LEDs. It includes several fixed feature keys for common tasks, including conference, transfer, drop, hold and mute. In addition, it features a two-way speakerphone, a headset jack and an extra 10/100 Ethernet port for a co-located laptop or PC.
1616 IP Deskphone
With support for 16 line appearances, bridged appearances, or feature keys, the 1616 model is designed for users who monitor their own extensions in addition to other lines. It features a backlit display on a separately adjustable hinge, and like the 1608, it provides a headset jack and an extra 10/100 Ethernet port.
9500 Digital Endpoints
9508 Digital Deskphone
This phone has a large, easy-to-read display, and provides multiple feature keys, speed dials, and call logs. This phone provides 24 configurable feature buttons on three levels, a two-way speakerphone, active call appearances for easier call handling, wired and wireless headset support, a context-sensitive interface, and a four-way navigation cluster.
1400 Digital Endpoints
1416 Digital Deskphone
This deskphone is designed for receptionists, assistants, managers and other navigator users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This phone provides the most one-touch line/feature/speed-dial buttons, improving productivity and eliminating the need to scroll through on-screen lists.